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YOUR CONSULTANT IS  Nicky Brine

Shipping Information*

To receive your order by Christmas

If you order by 11 December 2019, we can guarantee your package will leave our distribution centre in time to make it to you by Christmas. Please note that we set this date based on typical delivery times reported to us by postal carriers. Scentsy can’t be responsible for weather, carrier issues or other delays beyond our control.

Ordering early is always your best bet! We will continue to ship any orders placed after the deadline, but we cannot guarantee they will be shipped in time for Christmas.

Cut-off dates may be subject to change.

Orders shipped to a location within New Zealand:

  1. With a retail value of $.01 - $74.99, shipping will be $15.00.
  2. With a retail value of $75.00 - $369.99, shipping will be 20 percent of the product total.
  3. With a retail value of $370.00 or more, shipping will be 10 percent of the product total.

*Shipping charges listed are GST-inclusive.

†For orders attached to an online party shipped to a location within New Zealand with a retail value of $.01 - $74.99, shipping will be $15.00; for orders with a retail value of $75.00 or more, shipping will be 20 percent of the product total.

30-day satisfaction guarantee

If you are dissatisfied with your product, you may return it in resalable condition to your Independent Consultant for exchange within 30 days of the delivery date. Scentsy does not offer cash refunds.

Scentsy Go, Scentsy Go Solid and Scentsy Diffusers — limited lifetime warranty

Scentsy Go, Scentsy Go Solid and Scentsy Diffusers are guaranteed to be free from defects in material and workmanship for the lifetime of the product. Any Scentsy Go unit or Scentsy Diffuser found to be defective or damaged under normal use and care within 30 days of purchase will be replaced with the same, or comparable, product at Scentsy’s discretion at no cost to you. After 30 days, Scentsy will replace the Scentsy Go unit for a $33 processing fee, the Scentsy Go Solid unit for a $27.50 processing fee, the Wall Fan Diffuser for a $22 processing fee and the Scentsy Diffuser for a $37 processing fee. Please contact Consultant Support for more information.

30-Day Satisfaction Guarantee

If you are dissatisfied with your product, you may return it in resalable condition to your Independent Consultant for exchange within 30 days of the delivery date. Scentsy does not offer cash refunds.